Sunday, February 8, 2009

Recruiting for a Franchise Manager : USAID-Bangladesh

Smiling Sun Franchise Program (SSFP) is USAID-Bangladesh flagship health project. SSFP has 29 NGO partners that provide health services through 319 clinics via a social franchise approach. SSFP is currently recruiting for a Franchise Manager. This senior leadership position by Chemonics International Inc, will assume overall responsibility for the Smiling Sun Franchise Program operations, and at the conclusion of the project be the Franchise Manager.

Regular duties include:

  • Assumes ultimate responsibility for establishing a viable organization that serves its intended target population, including the poorest of the poor, while at the same time generating sufficient clinic revenue.
  • Works with appropriate senior staff to guarantee that the Smiling Sun Franchise Program sets a meaningful and realistic policy agenda and has a plan for raising additional revenue beyond the USAID portion of the project, including but not limited public private partnerships and other relationships with the private sector.
  • Directly works with NGO management and relevant stakeholders to promote the concept of a social franchise, highlighting the advantages and requirements of NGO participation.
  • Takes overall responsibility for establishing a process where NGOs can identify their organizational development and capacity building needs to ensure that they have the capabilities to meet franchise requirements.
  • Assists with the identification of an operations research agenda.
  • Assumes overall responsibility for the development and implementation of a brand and services promotion strategy that will increase client access and use of Smiling Sun services.
  • Assumes ultimate responsibility of the design and implementation of a sustainable QA system that can be used after the contract period.
  • Guarantees that all franchise clinics comply with franchise guidelines by offering high quality health services, maintain and operate compliant financial and management systems and that clinic facilities exhibit a physical appearance consistent with Smiling Sun guidelines.
  • Assumes ultimate responsibility for ensuring that NGO have access to an array of advisory services, including but not limited to clinical, financial, management, communications and marketing training.
  • Franchise Manager will liaise with the Government of Bangladesh at the central and local levels and other stakeholder.


  • A Masters Degree in public health, social sciences, business or a related field with a minimum twenty years experience running a large project or business, related to social development preferably in health.
  • Knowledge of the Bangladesh NGO community required; health service delivery strongly preferred.
  • Familiarity with the Government of Bangladesh health service delivery approaches required.
  • Knowledge of Bangladeshi business practices strongly preferred.
  • A proven track record managing a diverse project team.
  • Excellent communication skill in Bangla and English is a must;

Interested candidates are requested to send their CV in strict confidence, mentioning current salary by emailing to Please write "Franchise Manager" in the subject line. Closing date is February 10, 2009. Compensation will be commensurate with qualifications and previous working experience.

"Women are especially encouraged to apply"

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