Sunday, August 16, 2009

Careline Officer [Temporary] : Banglalink

Position: Careline Officer [Temporary]
Department: Customer Care
Division: Careline
Job Location: Dhaka
Application Deadline : 31 August 2009

Major Responsibilities

* To provide highest quality of service to the customers over the phone;
* To keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently;
* To provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions;
* Perform other duties as assigned.

Required Academic Qualifications

* Minimum Graduate in any discipline from any UGC approved University (Local)/any recognized University (Abroad);
* 3rd Division/equivalent is not acceptable.

Required Experience

* Not mandatory. Freshers can also apply.

Required Knowledge & Skills

* Good Computer Skills (MS-Office).

Required Competencies

* Team Work: Display a good-natured, cooperative and positive personality;
* Decision Making/Problem Solving: Assess options and implications in order to identify solutions. Help the team to achieve win-win situation by demonstrate effective negotiation skill;
* Drive and Initiative: Do things proactively under minimal supervision and take result-oriented actions;
* Flexibility and Adaptability: Open to modify behavior and decisions according to changed circumstances;
* Planning and Organizing: Develop project plan and implement them successfully, under supervision. Act as an efficient multitasked professional and a competent time manager;
* Effective Communication: Convey messages clearly to others, verbally, and in writing to meet different business needs;
* Customer Focus: Understand and help the team meet clients’ needs;
* Cooperation: Be pleasant with others on the job;
* Reliability: Be responsible and fulfill obligations;
* Service Orientation: Be sensitive to others' needs;
* Self Control: Maintain composure in very difficult situations.

Apply online:

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