Position : Head of Telesales, Customer Service Department : Telesales Division : Customer Service
The Head of Telesales will possess strong background from large customer service operations, managerial experience, excellent managerial skills, and passion for continuous improvement. Ability to manage relationships is crucial with both internal and external stakeholders. The incumbent must have a proven and successful track record from different roles within a Customer Service and Call Center organization.
It is crucial for the incumbent to have personal experience selling over the phone in addition to experience as a leader of sales people. In return, Grameenphone offers an exciting role in an unparalleled location with the support and resources enabling to make a real impact on our service delivery.
KEY RESPONSIBILITIES: - Develop strategies for the Telesales department to establish Customer Service as a major sales channel
- Facilitate implementation of Telesales in the Contact Center
- Main contact in the Customer Service Division for internal stakeholders on sales and campaigns
- Implement budget and a follow up structure on sales in the Contact Center
- Ensure quality service and sales by training and follow up
- Relevant education to do service and sales; preferably in business
- Minimum 8 years experience in the service industry
- Minimum 3 years personal experience as a sales person
- Minimum 3 years progressive customer service management experience from a call center operation in any reputed local or multinational organization
- Management Experience from large customer service operations with focus on sales
- Advanced knowledge of customer service and call center operations
- Experience and competence in developing and follow up sales in a Contact Center operation
- Proven ability to lead, influence, and motivate
- Excellent analytical and presentation skills