Position : Officer, Fleet Management (Temporary)
Department : Administration
Division : Human Resources
KEY RESPONSIBILITIES:
- Perform all necessary assignment to run a high tech fleet management call center
- Attend customer’s calls to resolve their need as per the policy guidance and with utmost courtesy at all time
- Maintain courteous and timely resolution of all routine and non-routine request, requisition and query
- In case of difficulty reach out for team leaders’ assistance and resolve issues within practicable time and with commitment to customer satisfaction
- Assist team in preparation of various reports, data analysis and coordination
- Any other task related to transport section as assigned by call center supervisor
- Post Graduate from any reputed university
- Working experience in relevant field will be preferred but not mandatory
- Excellent communication and interpersonal sensitivity
- Basic computer literacy
- Ability to work under pressure
- Ability to work in teams as well as independently
- Patient and a quick decision maker
- Team player and customer focused
Web site: http://career.grameenphone.com/