Standard Chartered Bank is looking for Customer Service Officer (Teller)

Standard Chartered Bank is looking for bright energetic individuals as Customer Service Officer (Teller) for
Narayangonj Branch. The incumbent will be responsible of managing the Teller Services Functions at the counter and in the branch to ensure the delivery of quality service to customers and maximize new business opportunities by building new relationships and cross selling.

Position: Customer Service Officer (Teller)
Female Candidates are encouraged to apply
Location: Narayangonj Branch
Deadline: 05 September 2010



Why Standard Chartered Bank

70,000 reasons why we are a different kind of bank. Standard Chartered, the world's best international bank, leading the way in Asia, Africa and the Middle East.

Key Roles & Responsibilities


• Processing of Daily Cash & Transfer Transactions. Transactions for Remittances and other products (Travellers' Cheques. Cashier's Orders. Foreign Currency Exchange etc).
• Providing prompt and high quality service to Customers.
• Duel control and day-end reconciliation of Cash, TCs. COs. and other instruments.
• Processing Entries and Vouchers.
• Processing Stop Payment instructions.
• To maintain Turn-around time.
• Maintenance of Cash Register, Keys & Combination register and other relevant registers.
• Management and reconciliation of all Suspense & Sundry Accounts.
• Keep Cash Difference file, Courier Controls, and ATM cards & its register.
• Carry out contingent responsibility of Receiving, Delivering, safe keeping and reconciliation of Cheque Books. ATM Captured Cards, TIN, PIN and Welcome Packs waiting to be delivered
• Rectification of internal control issues.
• Timely submission of various reports/returns.
• Act as the custodian of the Prime Keys as authorized in Key Register
• Continuing Customer Retention efforts with personal involvement in complaint resolution. Log customer complaints to LMS and keep track of their resolutions.

Qualifications & Skills


• Undergraduate Degree from a recognized University.
• 2 years of experience in a service environment will be preferable.
• Language proficiency for written and verbal communication in English & Bengali.
• Computer skills (Windows XP. MS Word, MS Excel, Lotus Notes)
• Good knowledge on Group Code of Conduct. Teller Process Guide and Group Operational Risk Policy


How to apply:
If you are interested. please visit www.standardchartered.com/careers/professional-hires/,
click on Professional Job Search, then select SCB-Bangladesh and click on search button. From the job list, click on Bangladesh for applying online against Team Leader
To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)

- We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.



Application Deadline 05 September 2010



Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Equal Opportunity Employer

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation.