General Manager, Silent SIM Management
Robi Axiata Limited plans to recruit the bright and dynamic individual who will strive for excellence and drive us towards success. Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative and problem solving abilities. Robi believes in equity in candidate selection.
Department: Market Operation
No. of Vacancies: 1
Job Responsibility:
- Formulate, develop, implement and own the CLM strategy and program in order to contribute to achievement of revenue and market share, resulting in the financial objective of incremental budget revenue
- Create, design and manage programs which incrementally improve the tenure, network at-tachment and revenue of the customer base
- Provide inputs for advances analytics to create relevant customer profiles (at different stages) and for development predictive and propensity models and use these models for segmentation and target base identification for different interventions
- Proactively identify of micro-campaign, up- / cross-sell opportunities and manage campaign execution and performance
- Identify and perform usage enhancement, customer retention and dormancy prevention activities including campaigns for Prepaid, Post paid, VAS and roaming base through superior analytics and segmentation
- Achieve incremental budgeted revenue by running segmented campaigns to reduce unprofit-able subscribers
- Manage retention programs that achieve churn and revenue improvement for customers who have 3+ months of tenure (from 1st revenue generating activity) on the network
- Understand & identify competitive churn & ARPU trends and drivers as well as understand and improve revenue/churn/CLV financials and programs
- Develop concepts, influence organization to champion churn and revenue improvement for 3+ months of customer lifecycle
- Partner with cross functional teams to collaborate, assign actions and launch churn reduction and revenue enhancement, customer retention and Silent SIM win-back programs during a customer's lifecycle
- Understand, develop and execute on programs which address reductions in churn and ARPU by product, service and channel
- Measure and report on all campaign results, partner with analytics on campaign targeting, offer management and reporting financial impacts on key initiatives
- Develop and implement all CLM processes and knowledge, including systems necessary for reaching targets for the company and the department
Post graduate from any reputed institution, with good academic background
Job Requirements :
* Age : NA
* Experience in related field minimum 6 year(s)
Additional Requirements :
- Customer Centric understanding of Bangladesh Telco industry, customer base and behaviour, marketing science and customer service domains
- Strong ability to lead and manage cross-functional projects, negotiate and collaborate
- Impeccable analytical and creative problems solving skills with strong project management skills
- Strong verbal and written communication skills. Able to present concepts clearly and accurately keep others informed and up-to-date. Listens and probes effectively
- Ability to work individually or within a team with the capacity to multi task and to balance competing priorities
Job Type: Full Time
Job Location: Dhaka
Salary and Benefits :
Salary : As per company policy.
Application Deadline : February 21, 2012