Sunday, February 12, 2012

Customer Service Officer:Zuellig Pharma

Zuellig Pharma is Asia Pacific’s leading provider of cutting-edge logistics services covering inventory management, warehousing, distribution and customer order management. Today, we serve over 125 multinational research-based pharmaceutical manufacturers in 15 countries.

Position: Customer Service Officer

No. of Vacancies: 02

Job Responsibilities:

  •     Responsible for Direct Supervision of CSA
  •     Responsible to Ensure Route Wise Products Distribution
  •     Responsible to Ensure Customer Satisfaction by Giving Ethical Support
  •     Responsible to Ensure that Vans are Going to Markets Timely for Smooth Distribution
  •     Responsible to Ensure that Consolidated Products Received by CSA
  •     Responsible for Verification of Distribution Cost Incurred by CSA.
  •     Responsible for Monitoring to Arrange CSA Everyday for Next Day Route
  •     Responsible to Handle Customers Complain in Field
  •     Co- operations to Warehouse Officer/Accounts Officer/Order Management Officer
  •     Responsible to Direct Customer Contact/ Information Collection from Customers/ any Festival Gift Allocation Supervision
  •     Responsible for Rent Vehicle if Needed
  •     Knowledge about Route/ Market as well as Customer Profile
  •     Monitoring Trade Returns and Report to Superiors
  •     Responsible for Credit Invoices Acknowledgement Properly and Hand Over to Credit Management Associates
  •     Responsible for Return Upon Delivery and Monitoring of High Return Area/ Customer and Find Out Effective Solution to Reduce Return
  •     Responsible for Route Optimization
  •     Responsible for COD Collections Monitoring and Retail Credit
  •     To Perform any Jobs Assign by the Supervisor

Educational Requirements: Masters or Bachelors in Any Discipline from a Recognize University

Experience Requirements:

    1 to 3 year(s)
    The applicants should have experience in the following area(s): Sales & Marketing (Pharmaceutical Products)
    The applicants should have experience in the following business area(s): Distribution Companies/ Wholesale, Pharmaceutical/ Medicine Companies

Additional Job Requirements:

    Leadership Skill
    Communication Skill
    Customer Management Ability
    Able to Work Under Stress
    Excellent Interpersonal Skill
    Should be a Good Team Player and Have Can Do Attitude
    Good Command Over English
    Good Command Over MS Excel

Salary Range: Negotiable

Job Location:Chittagong

Send Your CV To


If you are interested in a career at Zuellig Pharma, please send your application along with your C.V. and a recent photograph in our following address. Any direct or indirect persuasion will be viewed as disqualification of the candidate.

Applicant must enclose his/ her Photograph with CV.

Application Deadline: February 23, 2012

Company Information
Zuellig Pharma Bangladesh Limited
110, Tejgaon I/A, Dhaka - 1208

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